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a) Damaged goods
Hot Smoked will replace goods which are damaged in transit. Unless otherwise specified (ie: Hot Smoked may dispatch a courier for the collection of larger items) such items should be returned by post to:
You will be reimbursed with the cost of the return postage. Additional delivery costs will be free of charge.
b) Lost goods
If goods ordered are not received by the customer and deemed to be lost in transit or the shipment does not contain all the goods ordered, the customer should notify Hot Smoked within 7 days of placing their order for replacement goods to be sent. Hot Smoked will investigate lost packages with its courier partner. No claim for lost goods can be accepted outside this time limit.
c) Faulty goods
Hot Smoked operates a rapid replacement or no-quibble money-back guarantee for any products found to be faulty. Please first contact Hot Smoked by phone on 01823 664452 or by email at firstname.lastname@example.org , so that arrangements can be made for products to be returned to Hot Smoked, wherever possible with their original packaging to:
Unit 13A, Westpark 26
Postage costs of the return of faulty goods will be reimbursed by Hot Smoked to the customer.
YOUR RIGHT TO CANCEL
The right to cancel your order must be exercised on or before the seventh day following the day after the delivery of the goods. Customers wishing to exercise this right must notify Hot Smoked by email to email@example.com or in writing to Hot Smoked, Wheatland Farm, Stoodleigh, Tiverton, Devon, EX16 9QE. As a condition of the right to cancel customers must arrange at their own expense the return of the goods in a saleable condition to the address above. The goods will be deemed returned when receipt is confirmed at the above address. Customers will be entitled to a rull refund for the cost of the goods.
Any information, whether verbal or in writing, is for guidance only and is given in good faith but without warranty.
Any quoted delivery times are estimates only. Hot Smoked shall accept no liability in relation to late delivery beyond the value of the goods in question.