IF YOU NEED TO RETURN SOMETHING
If on receipt of order from us there is a problem and you need to arrange a return, please do get in touch by email on info@hotsmoked.co.uk and we’ll do our best to help.
If you change your mind please package the goods as carefully as possible in their original packaging and send them back to us for a refund, quoting your order number, at the following address:
Hot Smoked
c/o Littledart Fulfilment
Units 4-5, Toll Gate Court
Old Market Field Industrial Estate
Witheridge
Devon
EX16 8FE
If your goods are too heavy to post or you would prefer us to organise the collection, just let us know and we’ll arrange this for you. We will deduct the courier cost from your final refund.
We reserve the right to make a reduction in the refund amount if the goods do not arrive back with us in good condition.
If your goods are damaged please contact us as soon as possible. and we will replace any items which arrive with you damaged. We will request that you return damaged goods by post to the above address (or we can arrange a courier collection for larger items) All return costs will be reimbursed and replacement items dispatched.
Missing items if your shipment does not contain all of the goods that you ordered and we have not previously contacted you to let you know about any delays, please get in touch and we’ll get the missing items out to you as soon as we can.
If your goods are lost in transit please let us know and we will rearrange dispatch. Please let us know within 14 days of your order. We cannot accept claims for lost goods outside this timeframe.
If your goods are faulty we operate a rapid replacement policy for manufacturing defects and will refund you if we cannot replace the item. Please first get in touch to let us know about any fault issues.
Get in touch
Email us on info@hotsmoked.co.uk
Call, text or whatsapp us on 07973 739053 or 07974 138621
Your Right to Cancel
The right to cancel your order must be exercised on or before the seventh day following the day after the delivery of your goods. Customers wishing to exercise this right must notify Hot Smoked by email to info@hotsmoked.co.uk or in writing to Hot Smoked, c/o Littledart Fulfilment, Units 4-5 Toll Gate Court, Old Market Field Industrial Estate, Witheridge, Devon, EX16 8FE.
As a condition of the right to cancel customers must arrange at their own expense the return of the goods in their original packaging and in a saleable condition to the address above. The goods will be deemed returned when receipt is confirmed at the above address. Customers will be entitled to a rull refund for the cost of the goods. Hot Smoked reserves the right to withhold or reduce the refund amount if goods are returned in poor condition.
Any information, whether verbal or in writing, is for guidance only and is given in good faith but without warranty.
