CHRISTMAS LAST ORDERS
STANDARD – order by Monday 20 December
EXPRESS – order by Tuesday 21 December
* We can’t absolutely guarantee any delivery timings, but we’ll do our best to get your goods to you on time.
STANDARD DELIVERY (3 – 5 days)
FREE for all orders of £50 or more *REDUCED TO £20 for the weekend of 3 to 5 December **
£3.95 for orders under £50 * or £20 for the duration of our free postage offer 3 to 5 December **
Dispatch within 2 working days from the date of your order with delivery within a further 2 to 3 days.
EXPRESS NEXT DAY DELIVERY (next working day for orders placed by 11.30am. Deliveries made on working days only)
SATURDAY DELIVERY (order by 10am the previous Friday for Saturday delivery.)
**UK mainland shipping does not include certain Scottish postcodes.
The following postcode prefixes are designated non UK mainland by our carriers AB36-38, AB55-56, FK17-21, IV1-9, KW1-9, PA20, PH19-26, PH30-46, PH49-50
HIGHLANDS & ISLANDS, NORTHERN IRELAND
£5.95 For parcels weighing up to 3kg (Royal Mail)
£17.50 For parcels weighing more than 3kg (Usually a courier delivery)
We are unable to offer a next day service for these locations
EUROPE & INTERNATIONAL
Due to cost and customs issues we have suspended the shipment of orders beyond the United Kingdom. In certain circumstances we can send goods, so if you can’t find what you need closer to home, please do get in touch.
OUR DELIVERY PARTNERS
ROYAL MAIL tracked 24 hours or 48 hours for parcels weighing under 3kg. You will receive a tracking number on dispatch
FEDEX COURIER Next day and international orders.
Depending on the location we also use DPD and other international courier services. Tracking numbers are sent on dispatch.
If your order is urgent, please select our Express next day delivery options.
In case our nominated carrier is unable to deliver to you, please look out for cards left notifying you of delivery attempts. Please respond to them directly to rearrange delivery as soon as possible.
Quoted delivery times are estimates only and we are unable to offer any guarantees for delivery timings. Hot Smoked shall accept no liability in relation to late delivery beyond the value of the goods in question.
Hot Smoked may part-ship your order or provide reasonable substitutions (we usually check with you first!). We will send any items we cannot ship straightaway without any further cost to you.