free delivery

DELIVERY INFORMATION

Free delivery for UK Mainland orders over £25. Just £5 under £25. Next Day or Saturday delivery options also available (order before 1pm)

UK MAINLAND

STANDARD DELIVERY

FREE  For all orders of £25 or over

£5.00  For all orders under £25

Standard Delivery Despatch within 1 to 3 working days from the date of your order. Once your order has been dispatched, delivery will take place the next working day. You'll receive an email confirming the despatch timing. * Please note, during extra busy times our turnaround time may be slightly longer, but we will be working hard to get your goods to you as speedily as we can. Do call us if you have a very pressing deadline. 01823 664452 or text 07973 739053

NEXT DAY, TIMED AND SATURDAY DELIVERIES  - NB: For all next day services order should be placed by 1pm. If you are running late, do give us a call and we'll see what we can do!

£7.50 Next Day Delivery Weekdays between 8.30am and 5.30am. Does not include Saturday, see service below. Please order by 1pm for this service and ensure someone is available to sign for your goods.

£10.50 Next Day Delivery by 12 Noon. Weekdays between 8.30am and 12 noon. Please order by 1pm for this service and ensure someone is available to sign for your goods.

£10.50 Saturday Delivery. Deliveries usually take place before 12 noon. Please order by 1pm on Friday for this service.

Please provide us with a mobile number so we can notify you of DPD one hour delivery timings. We cannot absolutely guarantee delivery timeframes, but we will do our very best to get your goods to you on time. 

OTHER LOCATIONS

Northern Ireland, Scottish Highlands & Islands

£12.25 For parcels weighing over 2kg. For smaller items, please call us and we would be happy to supply a Royal Mail postage quote.

Ireland

£22.50 We may be able to ship smaller items more cheaply, so do call for a quote.

Europe

£22.50 For orders up to £50.00

£33.50 For orders over £50.00

USA and WORLDWIDE

We are able to ship to you wherever you are in the world and we either use a TNT or UPS international service. Costs are variable depending on your location and the size and weight of the goods you require. Please contact us on 01823 664452 for a quote by supplying your delivery address. Thank You.

 

DELIVERY METHOD & TIMESCALES

We aim to dispatch and deliver goods within 1 to 3 working days. Once your goods leave us, they are usually delivered the following day.  If there is likely to be a long delay we will let you know. If you need your goods urgently, please select a next day delivery service (order by 1pm) to ensure your goods are shipped the same day that we receive your order.

Our courier partner in the UK is DPD. You will be sent either an email or a text providing a one hour delivery timeframe. If you are not going to be available to sign for the package, you will have the opportunity to provide details of where it can be safely left, or nominate a neighbour who can sign for it, or you can rearrange the delivery.

Alternatively, please provide a work address for delivery if you are worried about not being available to receive a package or not keen on it being left at your property.

Smaller, lighter packages will be sent by First Class Royal Mail with a leadtime of 2 to 3 days.

All dispatch and delivery timings are subject to stock availability. You will be informed as soon as possible of any delays and offered options to change or cancel your order. Hot Smoked may part-ship your order, provide reasonable substitutions (such as alternative wood flavours) and send any remaining items separately, at no further cost to you.

 

ARE YOU SENDING A GIFT?

It is particularly useful for us to know if your order is a gift perhaps for a birthday or anniversary and the deadline date so we can ensure your goods are received in time and we can also add a gift message to your package. We will send your invoice to you separately. If you would like us to send a personalised message, just get in touch on 01823 664452 or email your message to alyson@hotsmoked.co.uk

 

IF YOUR ORDER IS URGENT

Please let us know if there is an urgent deadline for your order by emailing us at info@hotsmoked.co.uk or by calling us on 01823 664452


If you have any queries about delivery costs or methods, please call us on 01823 664452 or text or call 07973 739053 or email us at info@hotsmoked.co.uk