free delivery
Call us on 07973 739053

DELIVERY INFORMATION

* CHRISTMAS 2019 * Delivery timings

Order by Friday 20th December with standard delivery* 

Order by Monday 23rd December with next day delivery* please order by 11.30am

* please note, we cannot absolutely guarantee delivery in time for Christmas, but we will work hard to ensure your parcel reaches you. It really helps if you can provide a mobile number with your order information so that our delivery partner, DHL Parcels, can confirm delivery timings directly with you and so that you are also in a position to request redelivery, leave in a safe place or leave with a neighbour options.

Delivery of any orders placed from 24th December to 1 January will begin shipping on Thursday 2nd January 2020.

GENERAL DELIVERY INFORMATION

Free delivery for UK Mainland orders over £50. Just £3.95 for standard delivery of orders under £50. Next Day or Saturday delivery options also available (order before 1pm. These services not available for Monolith Grills, Kamado Joe Grills or Delivita Ovens**)

UK MAINLAND

STANDARD DELIVERY

FREE  For all orders of £50 or over

£3.95  For all orders under £50

Standard Delivery Despatch within 1 to 3 working days from the date of your order. Once your order has been dispatched, delivery will take place the next working day. You'll receive an email confirming the dispatch timing. * Please note, during extra busy times our turnaround time may be slightly longer, but we will be working hard to get your goods to you as speedily as we can. If you have a very pressing deadline we recommend you opt for a next day service. 

NEXT DAY, TIMED AND SATURDAY DELIVERIES  - NB: For all next day services order should be placed by 1pm. If you are running late, do give us a call and we'll see what we can do!

£7.50 Next Day Delivery Weekdays between 8.30am and 5.30am. Does not include Saturday, see service below. Please order by 1pm for this service and ensure someone is available to sign for your goods.

£9.50 Next Day Delivery by 12 Noon. Weekdays between 8.30am and 12 noon. Please order by 1pm for this service and ensure someone is available to sign for your goods.

£8.75 for Saturday Delivery. Deliveries usually take place before 12 noon. Please order by 11.30am on Friday for this service.

** PALLET SHIPMENTS - Heavy and fragile items such as Monolith Grills, Kamado Joe Grills and Delivita Ovens are shipped via a pallet service. A standard weekday pallet service is allowed for within the price you pay for these items. The leadtime is usually a couple of days. Next day and Saturday services are possible, but at an additional charge of £25 for next day weekday and £50 for Saturday to UK mainland locations only. Please call us to arrange this service or for quotes to other locations.

Please provide us with a mobile number so we can notify you of your one hour delivery timings. We cannot absolutely guarantee delivery timeframes, but we will do our very best to get your goods to you on time. 

OTHER LOCATIONS

Northern Ireland, Scottish Highlands & Islands

£12.25 For parcels weighing over 2kg. For smaller items, please call us and we would be happy to supply a Royal Mail postage quote.

Ireland

£22.50 We may be able to ship smaller items more cheaply, so do call for a quote.

Europe

£22.50 For orders up to £50.00

£33.50 For orders over £50.00

USA and WORLDWIDE

We are able to ship to you wherever you are in the world and we either use a TNT or UPS international service. Costs are variable depending on your location and the size and weight of the goods you require. Please contact us by email at info@hotsmoked.co.uk for a quote by supplying your delivery address. Thank You.

 

DELIVERY METHOD & TIMESCALES

We aim to dispatch and deliver goods within 1 to 3 working days. Once your goods leave us, they are usually delivered the following day.  If there is likely to be a long delay we will let you know. If you need your goods urgently, please select a next day delivery service (order by 1pm) to ensure your goods are shipped the same day that we receive your order. If you need your goods delivering on a certain day, please do let us know and we'll try to make that happen for you.

Our courier partner in the UK is UK Mail/DHL Parcels. You will be sent either an email or a text providing a one hour delivery timeframe. If you are not going to be available to sign for the package, you will have the opportunity to provide details of where it can be safely left, or nominate a neighbour who can sign for it, or you can rearrange the delivery.

Alternatively, please provide a work address for delivery if you are worried about not being available to receive a package or not keen on it being left at your property.

Smaller, lighter packages will be sent by First Class Royal Mail with a leadtime of 2 to 3 days.

All dispatch and delivery timings are subject to stock availability. You will be informed as soon as possible of any delays and offered options to change or cancel your order. Hot Smoked may part-ship your order, provide reasonable substitutions (such as alternative wood flavours) and send any remaining items separately, at no further cost to you.

 

ARE YOU SENDING A GIFT?

It is particularly useful for us to know if your order is a gift perhaps for a birthday or anniversary and the deadline date so we can ensure your goods are received in time and we can also add a gift message to your package. We will send your invoice to you separately. If you would like us to send a personalised message, just get in touch on 07973 739053 or email your message to info@hotsmoked.co.uk

 

IF YOUR ORDER IS URGENT

Please let us know if there is an urgent deadline for your order by emailing us at info@hotsmoked.co.uk or text or call us on 07973 739053


If you have any queries about delivery costs or methods, please text or call 07973 739053 or email us at info@hotsmoked.co.uk