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Privacy & Security

privacy and security

YOUR DATA SECURITY

We use your personal data purely for the purpose of processing, fulfilling and delivering your order placed with us. We do not share or sell your details for marketing purposes. 

When you buy online or by telephone, you will be asked to submit some personal details. All customer data held by Hot Smoked (Useful Stuff Ltd) is held in line with GDPR legistlation and in accordance with the Data Protection Act. Data is stored securely on our cloud-based ecommerce CRM system. Following an order, we will hold your data securely for a period of no longer than three years, for warranty, aftersales service and marketing purposes, after which your details will be deleted. You have the right to request that your details are deleted from our system at any time. 

Your delivery address information may be provided to a supplier and their delivery company if your order is to be fulfilled directly by them. Such suppliers are bound by the Hot Smoked (Useful Stuff Ltd) privacy policy and will not supply your details to any other third party.

We may contact you by email or post to provide information on new products or special offers, but only with your express consent. When you place an order online you will be given the opportunity to opt-in to such communications. When you place an order over the phone you will be asked verbally if you would like to receive communications from us. You have the option to unsubscribe at any point.

YOUR PAYMENT INFORMATION

When buying online with Hot Smoked (Useful Stuff Ltd) you will be requred to submit payment card details and primary contact information. Our payment system is handled by Braintree, the online merchant payment system operated by Paypal, and all online transactions are carried out over a secure internet connection. Your payment details are encrypted.

When making a telephone payment, your payment card details are entered manually into the Braintree Secure online payment system. The information is encrypted in transit. Only with your express consent will payment and address details be stored in the Braintree system for the purpose of rapid re-ordering.

GDPR COMPLIANCE

We have appointed a Data Protection Officer and our policies will be continually reviewed in line with current and future GDPR policy.